Data Privacy Policy

This Privacy Policy explains how we collect, use, and protect personal information when you create an account, play, or use services at Diamond7. We value your privacy and set out what data we gather, why we need it, how we keep it safe, and the choices available to you as a player in Canada.

Types of data we collect

We collect several categories of information to operate your account, process payments, and comply with legal obligations. We only collect what is necessary for those purposes.

Personal data

This includes your name, date of birth, contact details, address, government ID when required for verification, and any documents you upload to confirm identity. We also keep records of any communications you have with our support team.

Technical data

Technical data covers device information, IP address, browser type, operating system, and usage logs. We use this data for security, fraud prevention, site performance, and to personalise your session where appropriate.

Transactional data

Transactional data covers deposits, withdrawals, betting and play history, payment method details, and records of bonuses or promotional activity. We retain this information to process payments, handle disputes, and meet compliance requirements.

How we use your information

We use personal and technical data to open and manage your account, verify identity, process transactions, detect and prevent fraud, respond to support requests, and comply with applicable laws. Transactional data is used to complete payments, settle winnings, and maintain accurate account history. We may use aggregated, non-identifying information for analytics and service improvements.

Data protection practices

We protect your information using industry standard security measures, including encrypted connections and access controls. Access to personal data is limited to authorised staff and third-party providers that perform services on our behalf. We regularly review security practices to help prevent unauthorised access, disclosure, or misuse.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, facilitate logins, maintain session state, and analyse site usage. Some cookies are essential for account security and payment processing, while others support analytics and marketing. You can manage cookie settings through your browser, but blocking certain cookies may affect site functionality.

Information sharing and third parties

We share data with service providers involved in payments, identity verification, fraud prevention, and hosting. Where required by law or to protect our rights, we may disclose information to regulators or authorities. We contractually require third parties to protect personal information and to use it only for specified purposes.

User rights

As a resident of Canada, you have rights to access, correct, or request deletion of personal information we hold, subject to legal and operational limits. You may also object to or restrict certain processing activities and request a copy of your data in a portable format where applicable.

Access, correction and deletion

To access, correct, or delete your information, contact our support team via your account support area. We will respond to requests in accordance with applicable law. Some information may be retained if necessary for legal compliance, dispute resolution, or legitimate business purposes.

Privacy policy updates

We may update this policy from time to time. When changes are material, we will notify you by posting an updated version on our site and, where appropriate, via your account notifications. Please review this page periodically to stay informed about how we protect your privacy.